Sussex Enterprise Short Productivity Survey

This Survey is not general research. It is designed to help business owners understand how businesses manage and measure productivity, assess businesses' attitudes to efficiency and review the tools businesses use to manage and improve the way they work.

By telling us what is important to your business we can alert you to services that may help fast track productivity gains and enable your business to grow more confidently.

This survey should take no more than 10 minutes to complete.

Reply now to get an entry into our Prize Draw & Win an Apple iPod nano!

Part One: -Your Business
1.0	Name:
	Job Title:
	Company:
	Address Line 1:
	Address Line 2:
	Address Line 3:
	City:
	County:
	Post Code:
	Telephone number:
	Email:
	Would you like to subscribe to our free email business updates?	Yes No
1.1	What sector does your business operate in?	Architecture Building Catering Commercial Services Construction Contract Cleaning Defence Distribution Education / Training Electrical Engineering Electronics Engineering Consultancy, Facilities Management Financial Food & Drink Government Healthcare Hotel Inspection IT Services Laboratories Legal Services Logistics Maritime Mechanical Engineering Metal Nursing Homes Packaging Pharmaceutical Printing & Paper Procurement (local Authorities) Publishing Raw Materials Recruitment Retail Rubbers & Plastics Security Security Industry Service Utilities Fire Safety & Training Health and Fitness (Leisure Centres) Executive car hire (posh taxi's) Other Please state:
1.2	How many full time / part time employees do you have?
1.3	What month and year did your business start trading?	January February March April May June July August September October November December   2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1970-1979 1960-1969 1950-1959 1940-1949 1930-1939 1920-1929 1910-1919 1900-1909 Pre 1900
1.4	Approximately, what is your annual turnover?	Less than £50,000 £50,000 - £249,999 £250,000 - £499,999 £500,000 - £999,999 £1,000,000 - £5,000,000 More than £5,000,000 Rather not say / don’t know
1.5	In the last two years, has your annual turnover:	Increased by more than 60% Increased by between 30% to 60% Increased by less than 30% Stayed the same Decreased Rather not say / don’t know
1.6	Do you trade outside the following?	Sussex  Yes   No UK Yes No
1.7	What are your main export markets?
Part two:- How your business & people are organised
2.0	Which of the following best describes your business / organisation?	A sole trader Partnership Limited Company Public Limited Charity Co-operative Social Enterprise Other
2.1a	Do you have a business plan?	Yes No
2.1b	Do your staff have job descriptions?	Yes No Some
2.2	Do you have separately managed departments or divisions within your business?	Yes No
2.3	Do you have a management team?	Yes No Please state number of managers:
2.4	Do you have an organisational chart?	Yes No
2.5	Do you produce management information regularly?	Yes No
2.6a	How often do you hold management reviews?	Daily Weekly Monthly Quarterly Yearly Never
2.6b	How often do you make changes to the way you operate based on your management reviews?	Daily Weekly Monthly Quarterly Yearly Never
2.7a	How often do you measure employee's performance?	Daily Weekly Monthly Quarterly Yearly Never
2.7b	How often do you measure employee's satisfaction?	Daily Weekly Monthly Quarterly Yearly Never
2.7c	How often do you measure employee's capabilities?	Daily Weekly Monthly Quarterly Yearly Never
2.8	Do you have a training plan for your employees?	Yes No
Part three:- How your business systems operate
3.0	Do you have a quality management system (QMS)?	Yes No Don't know
3.1	Is your QMS accredited to UKAS certification?	Yes No Don't know
3.2	Is your QMS registered to an independent (non UKAS) certification body?	Yes No Don't know
3.3	Why do you have QMS?	To drive continual improvement To maintain compliance with industry requirements To use it as a marketing feature To use as a training tool for new employees To use as a training tool for sub-contractors To use as a training tool for suppliers Suppliers require it Other reason(s) Please state:
3.4	Do you have a quality policy with management commitments?	Yes No
3.5	Do you have any or all of the following?	Written procedures Process Maps / diagrams Bespoke training and line supervision (records) Other Please state:
3.6	Do you have a risk management plan?	Yes No
3.7	Do you have an environmental policy?	Yes No
3.8	Do you evaluate your suppliers?	Yes No
3.9	Do you measure customer feedback (positive and negative)?	Yes No
Part four: Your Future – Selling more and protecting your business
4.0	Do you have a sales strategy or plan?	Yes No
4.1	Are you looking to supply to any of the following?	Public Limited companies Ministry of Defence Local Government/Authority Engineering Supply Chain Multiple Retailers Aerospace Medical Devices / Pharmaceuticals Auto Industry NHS
4.2	Do you have a timetable for delivering targets or implementing sales plan?	Yes No
4.3	Do you regularly review progress towards these targets and amend plan accordingly?	Yes No
4.4	Is the strategy communicated throughout the business, are all staff aware of the strategy and targets?	Yes No
4.5	Selling more may impact upon business processes, has a review been carried out/planned?	Yes No
4.6	Does your suppliers QMS or ISO 9001 status have an impact on your purchasing decisions?	Yes No
4.7	Has a review of staff tendering skills been carried out?	Yes No
4.8	Has a review of current technology been carried out/planned to ensure its ability to support the sales plan?	Yes No
4.9	Have you considered implementing an accredited quality management sytem?	Yes No Which system?
4.10	Have you ever been deterred from bidding or tendering for business because of compliance issues?	Yes No Give detail:
5.0	What could help you achieve your business goals?
5.1	What are the biggest barriers to business growth?
5.2	What are the biggest factors affecting your business in the next 2 years?

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